The consumer's "out-of-box" experience is as important as the quality and durability of the product. Starting with a generic product from the manufacturer, we customize the packaging in-line with the client's specifications focusing on every detail and quality. We ensure that all labels, branding and packaging materials are as carefully managed as the product production.
PCH's proprietary software, Ecommerceflo and Trackflo, helps maintain a smooth fulfillment process. As soon as a client or customer places an order, the details are immediately printed on packaging labels in Shenzhen. Orders to the US are delivered within 48-72 hours and our software allows full transparency of order and shipping status.
We can work on several items in one customer shipment, as well as bulk orders, further reducing packaging waste, shipping costs, and improving inventory management.
We remain invisible to the consumer throughout the entire process. Through our proprietary software suite, our clients have access to real-time, end-to-end traceability for every component and product that PCH touches. Our success lies in our ability to create the most seamless "out-of-box" experience for our clients and their customers, turning a customer's online order into a delivered product within 72 hours.